Support

Our current implementation is a PWA (Progressive Web App) which means that it's not in the app store, but it can be installed to provide the app-like experience.

If you are on Android and using Google Chrome: use the link in the navigation to get to login and select your organization. When you are on the login page, click the 3 menu dots in the upper right and select "Install and create shortcut". Select the install option. It should put the icon of your organization on your screen and provide you a direct link to the login screen for your organization.

If you are on an Apple device and in Safari: use the link above to get to login and select your organization. When you are on the login page, click the menu and select "Share". From the Share menu, select "Save to Home Screen". It should put the icon of Athlete Performance Mgmt on your screen and provide you a direct link to the select organization screen. Future update will provide direct link to your organization's login screen.

NOTE: You can also install the "app" on your desktop and it will put an icon on your home screen to make it easier to access there as well.

Unfortunately, we wish we could solve this one a 100% of the time, but the main culprit is a break in connection at some point. The first answer is to refresh the page. If you are in an app version on your phone, you should be able to drag down or another option is to use the navigation and go to a different page - you're just reestablishing a connection. On the desktop, use the refresh button in your browser or if you are in the app, right click and select Reload or Refresh.

If that doesn't work, close the window and try again.

We are monitoring our system to see if there are issues on our side that create this problem, but at this point, we haven't found something that we can reproduce to go fix. 

If by chance, you can make it happen the same way consistently, please send in a support request and outline how you reproduce it and we'll get the team on it ASAP.

Unfortunately, this happens for one of two reasons: 1. There is a broken link in the system and the organization ID was lost or 2. The organization you are trying to login to has been archived. 

For #1 - clear your cache, use the link in the navigation to go to login, select your organization and login. If that doesn't work, you may need to uninstall and re-install your app on your device. We are constantly QA'ing to eliminate this, but we aren't perfect.

For #2 - go to the login link above and look for your organization, if they are not listed, use the contact info below to reach out and we can get you configured in a new organization so you can continue to use the platform.

If you have this situation, then either your email or mobile phone hasn't been verified. On the profile screen, look for your email address, if there is a button that says "Verify your email", click it and you will receive a code via email to enter.

If you your email says "Email is verified", look for your mobile phone and a button that says "Verify your mobile phone". When you click it, you will receive a text with a code to verify your mobile number. 

Once both your email and mobile number are verified, then the menus should become active. If they do not, log out and log back in. If they are still not active, reach out to support. 

Unfortunately, this happens for one of two reasons: 1. Your login has lost connection to the database, and it isn't refreshing or 2. You are not currently assigned to any active teams.

For #1 - the best answer is to logout and log back in. That should reset the database connection and it should find the teams that you are assigned to. This is another one we are actively tackling to eliminate.

For #2 - if you think this is an error, reach out to your admin or coach and they will be able to get you configured correctly.

First, look at the most recent data timestamp just underneath the title. Sometimes your staff hasn't synced the data from your GPS provider. If you're looking for data that is after that timestamp, reach out to your coach or analytics lead and have them update the data (or wait until they update the data).

If the data you're looking for is prior to that timestamp, reach out to your coach or analytics lead to determine if there was an issue with your data.

If the issue still hasn't been resolved, I expect that your analytics lead will reach out. If you don't have an analytics lead, use the form below to reach out.

There are two ways to achieve this goal.

Method 1: If the player or staff member is already a member of your organization (they already have an APM account), you can use the Manage Roster button on Admin>Team to add them directly to your roster.

Method 2: If they are not already in your organization, You can create a link for them on Admin>Team. Dependent upon the role (Team Admin, Staff or Player), click the button and enter how long you want the link active (typically 24-48 hours is ample) and create the link. You can show a QR code that they can scan directly from your device or you can copy the link and share it with them. Once they click the link and go through the account creation process, they will be on your team.